Effective Date: May 25, 2018
This Privacy Policy applies to the Luso Charm owned and operated websites and its subdomains (“Sites”). Luso Charm knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Luso Charm when you access the Site and Luso Charm Products (including our licensing policies), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms. The use of information collected through our Site shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.
Information We Collect on Our Own Behalf.
(a) Our Service: We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you register for an account. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information. When you use the Luso Charm Products or if you visit our website, we may receive certain information about you as described below. We are sending promotional emails and we may send you service related emails related to your account. If you no longer wish to receive these emails, you may opt out of them from your user account or by canceling your account.
(b) Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Luso Charm. These technologies may be used in analyzing trends, administering the Site, tracking your movements around the Site and to gather demographic information about our user base as a whole. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. This website uses Google Analytics, Google Tag Manager, Google AdWords (Conversion Tracking), LinkedIn (Conversion Tracking), Share-a-Sale (Conversion Tracking), Yahoo (Conversion Tracking), and Quora (Conversion Tracking). Some or all of these tools may be used to track information about your behavior on our website depending on your region. For more information or to opt-out, please visit the respective website(s) of these vendors or contact us at support@Luso Charm.com.
How We Use Your Information.
(a) We use the information that we collect to operate and maintain our Sites and the Luso Charm Products and to respond to your questions and concerns.
(b) If you have given your consent, we use the information that we collect to send you marketing communications in our newsletters.
(c) We also use the information that we collect to help our customers improve their website(s).
How We Share Your Information.
(a) Personally, Identifiable Information: Luso Charm will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Luso Charm (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site or Products, such as posting comments on our HelpCenter page, will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached and archived pages of our Sites or if other users have copied or saved that information.
(b) Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Luso Charm Services.
(c) Instances Where We Are Required To Share Your Information: Luso Charm will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Luso Charm, our users or others.
(d) Testimonials: We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@Luso Charm.com.
Storage and Processing.
Your information collected through the Luso Charm Service may be stored and processed in the United States, Europe, or any other country in which Luso Charm or its subsidiaries, affiliates or service providers maintain facilities. Luso Charm may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or European Econonmic Area, please note that we will not transfer information, including personal data, to a country outside of the European Union or European Economic Area.
How We Protect Your Information.
Luso Charm is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Luso Charm or guarantee that your information on the Luso Charm Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at support@Luso Charm.com
Compromise of Personal Information.
In the event that personal information is compromised as a breach of security, Luso Charm will promptly notify our customers in compliance with applicable law.
Your Choices About Your Information.
For current Luso Charm customers, you can review, correct, update or delete inaccuracies to the information about you that Luso Charm keeps on file by logging into your account to update your password and billing information. Alternately (for data subjects tracked by Luso Charm and former Luso Charm customers), you can contact us directly at support@Luso Charm.com. We will acknowledge your request within seventy-two (72) hours and handle it promptly. If you wish to opt-out of being tracked by Luso Charm analytics software, you can do so from your User management account. Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority. If you have any questions about this Privacy Policy or your rights under data protection law, you can contact us at: support@Luso Charm.com.
Our Retention Of Your Information.
(a) If you have an account with Luso Charm, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
(b) If you are a visitor to the Luso Charm Sites we will retain your information for as long as necessary but no longer than one (1) year after your last visit to our Sites.
Children’s Privacy.
Protecting the privacy of young children is especially important. For that reason, Luso Charm does not knowingly collect or solicit personal information from anyone under the age of 16. In the event that we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at support@Luso Charm.com
Notification Procedures.
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Luso Charm in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
Links to Other Web Sites.
We are not responsible for the practices employed by websites or services linked to or from the Luso Charm Products or Sites, including the information or content contained therein. Please remember that when you use a link to go from the Luso Charm Products or Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site includes social media features, such as the Facebook Like button, our Chat bot and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.
Changes to Our Privacy Policy.
All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page. If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at support@Luso Charm.com